1. Who we are and what these terms cover
These terms govern orders for Spotalia services, provided by Trocalia Digital S.L. (tax ID B70751490), Barcelona, info@spotalia.com. They apply to every order placed on spotalia.com.
2. The service
We produce spots: short promotional videos for businesses: the number of videos, their maximum length, format, included revisions and delivery time depend on the package you choose (Tapa, Ración or Menú) and the extras you add.
We use artificial intelligence tools to read your website, draft scripts, generate moving images, voice and music, and to edit. A person directs the process and reviews every cut before sending it to you. Unless we agree on a human voice, the voice-over is a licensed synthetic catalogue voice; it never imitates a real person.
If you order the campaign extra, we set up and launch an ad campaign in your Meta account with the videos from your order (see clause 12).
3. How to order
Steps: (1) you give us your website or a description of your business; (2) you choose the package, format, language and extras; (3) you give us your details and accept these terms; (4) you pay on Stripe’s secure checkout. Before paying you see a summary with the price and can go back to correct any detail.
The contract is concluded in the language of the website you use (Spanish, Catalan or English). We store your order and, as soon as payment is confirmed, email you a confirmation with the link to your project’s private page. You can save or print these terms from this page.
4. Price and payment
Prices are shown excluding VAT, with the indicative total including VAT next to them. The exact tax is calculated at checkout from your billing details. You receive the invoice in your company’s name.
Payment is made in advance and once. There are no monthly fees or automatic renewals. We do not collect a campaign’s ad budget: you pay it directly to the platform.
5. Start and delivery times
The delivery time starts once payment is confirmed and we have the essentials: your website or your description. The first cut reaches your private page by the end of working day 3 (Monday to Friday, excluding Spanish and Catalan public holidays).
Production starts when we confirm by email that we are working on your video, usually the first working day after payment. If a delay is on our side, we will tell you as soon as we know.
6. Your material and the people in it
You confirm that you hold the rights or permission for everything you send us or ask us to use: logos, photos, clips, trademarks, text, prices and claims, and the consent of the people shown to use their image in advertising. Check claims, prices and mandatory legal wording before we produce.
Data processing on your behalf (article 28 GDPR): regarding personal data in your material, we act as your processor. We only process it to produce your video and on your instructions; we keep it confidential; we apply appropriate security measures; we only use the sub-processors listed in the privacy policy; we help you respond to those people’s rights; and we delete the material when the retention period ends or when you ask us to.
7. Cuts, revisions and approval
A revision is a round of changes to the approved idea: text, voice, music, order or length of scenes, colours. It is not a new video or a different idea. Send it in a single message from your private page, ideally with the exact second of each change. Each revision reaches you within 2 working days.
When you approve a cut, we send you the clean master. If 14 days pass after we send you a cut without hearing from you, we remind you; if a further 7 days pass, we treat it as approved and deliver the master.
8. First-cut guarantee
The first cut comes with a watermark. If it doesn’t convince you, you can ask for a refund from your private page before approving it and before requesting any revision: we refund the full amount within 5 working days and close the project. In that case you acquire no rights to the video and may not use it.
9. Cancellation, refunds and right of withdrawal
You can cancel and get a 100% refund as long as we have not started production. Once production has started, the service is bespoke and is not refunded, except where we are in breach or under the guarantee in clause 8.
If you buy as a business or professional, you do not have the statutory consumer right of withdrawal; the above applies.
If you buy as a private individual (consumer), you have 14 calendar days to withdraw without giving reasons. If you ask us to start within that period and then withdraw, you will pay for the part of the service already performed. You lose the right to withdraw once the service has been fully performed, that is, when we deliver the final video, because you asked us to start and accepted this consequence when ordering. To withdraw, write to info@spotalia.com.
10. Rights to the video
Once paid for, we assign to you all rights that exist in the delivered video, with no time limit, worldwide and in any channel, to use, publish, trim or adapt it for your business.
AI-generated elements may not be protected by copyright and are not exclusive: similar elements may appear in other content. Third-party music and assets are licensed for commercial use within your video, but not separately. We do not deliver working files.
We may show your video as an example of our work. If you would rather we didn’t, tell us and we won’t.
11. AI-made content and labelling
The EU Artificial Intelligence Act requires disclosure when realistic content has been generated or manipulated with AI. When your video contains realistic AI-generated scenes, it will carry a visible notice such as “Made with AI” and keep the file’s provenance metadata.
You agree not to remove that notice and to switch on the AI-content labels each platform asks for when you publish it. We give you a short guide with the steps.
12. Ad campaigns
If you order a campaign, we work in your own ad account with partner access: the accounts, pages and data remain yours, and you can remove our access at any time.
You pay the ad budget directly to the platform with your own payment method. We launch nothing and set no budget without your approval. You appear as the advertiser: beneficiary and payer of the ads towards the platform.
The platform decides who sees an ad and how often, and may reject or limit it under its policies. We do not guarantee reach, clicks or sales. If your sector has special rules (housing, employment, financial services, health), we will tell you beforehand. We do not run political or social-issue advertising.
13. Liability
We provide a creative service with professional care, but we do not guarantee views, engagement, sales or platform approval. Our liability for an order is limited to what you paid for it, except where the law does not allow it to be limited.
14. Law and courts
These terms are governed by Spanish law; the Spanish version prevails over this translation. If you are a consumer, you may go to the courts of your place of residence. If you are a business or professional, the parties submit to the courts of Barcelona. Before that, write to us: almost everything can be sorted out by talking.